FAQs

Everything you wanted to ask.

Investment products

What is the minimum amount required to start investing?

Our entry-level products start at USD $5,000. Minimums rise with the strategy — commodities and treasury products begin at $15,000, mutual funds at $20,000, stocks and ETFs at $25,000, and real estate at $50,000. The exact minimum and recommended allocation are shown on every product card and product page.

If you require further assistance, investment guidance or clarification, our support team is available through the platform's live chat or WhatsApp support.

How do I choose the right product for my goals?

Each product lists its category, risk level, expected return, total duration and cycle structure so you can compare like for like. Lower-risk products such as bonds and treasury instruments prioritise capital preservation, while copy trading and alternative strategies target higher returns over shorter horizons.

If you require further assistance, investment guidance or clarification, our support team is available through the platform's live chat or WhatsApp support.

Can the terms of a product change after I invest?

No. Once your capital is committed, the return rate, duration and cycle configuration recorded on your investment stay fixed for its full term. Any change an administrator makes to a product applies only to investments created afterwards.

If you require further assistance, investment guidance or clarification, our support team is available through the platform's live chat or WhatsApp support.

Investment cycles

What is an investment cycle?

A cycle is a scheduled settlement interval inside the total investment term — it is not the term itself. For example, an alternative investment may run for a total duration of 10 business days, made up of 5 cycles of 2 business days each. Your dashboard always shows total duration, cycle length and total cycle count separately.

If you require further assistance, investment guidance or clarification, our support team is available through the platform's live chat or WhatsApp support.

How do cycles progress?

Cycles advance automatically on the server according to the configured cycle length. Completed cycles, remaining cycles, remaining time and progress percentage update on their own, and the investment matures by itself once the final cycle closes. No action is needed from you.

If you require further assistance, investment guidance or clarification, our support team is available through the platform's live chat or WhatsApp support.

Will my countdown reset if I log out or refresh?

It will not. Every countdown is derived from the start date recorded on the server, so closing your browser, signing out or switching devices has no effect on timing or progress.

If you require further assistance, investment guidance or clarification, our support team is available through the platform's live chat or WhatsApp support.

Profit distribution

When are profits credited to me?

That depends on the product's profit distribution method. Products set to distribute per cycle credit profit to your profit wallet after each completed cycle. Products set to distribute at maturity use cycles only to track progress and credit the full profit once, when the final cycle closes.

If you require further assistance, investment guidance or clarification, our support team is available through the platform's live chat or WhatsApp support.

How is my projected return calculated?

Products using ROI per cycle earn the stated rate on every completed cycle, so total profit is the per-cycle profit multiplied by the cycle count. Products using ROI at maturity treat the stated rate as the total return for the whole term. Both figures, plus your projected value at maturity, are shown before you confirm any investment.

If you require further assistance, investment guidance or clarification, our support team is available through the platform's live chat or WhatsApp support.

What happens to my capital at maturity?

Your principal is released from Locked in Plans back to your main wallet automatically, together with any profit that has not already been credited. A transaction record and a notification are created for each movement.

If you require further assistance, investment guidance or clarification, our support team is available through the platform's live chat or WhatsApp support.

Deposits and wallets

Which cryptocurrencies and networks can I deposit?

We support Bitcoin, Ethereum, USDT on TRC20, ERC20 and BEP20, BNB, Solana, Litecoin, XRP, Dogecoin and Tron. The deposit page shows every supported coin and network, the exact wallet address, a QR code and a one-tap copy button. If a wallet for a particular network is still being published, it is clearly marked as not yet available and deposits stay disabled for it.

If you require further assistance, investment guidance or clarification, our support team is available through the platform's live chat or WhatsApp support.

How long does a deposit take to reflect?

Once your transaction reaches the required number of network confirmations and our team verifies the proof of payment, your balance is credited once and appears immediately across your dashboard, wallet and portfolio. Pending deposits never affect your balance.

If you require further assistance, investment guidance or clarification, our support team is available through the platform's live chat or WhatsApp support.

How is my balance structured?

Your total equity is the sum of your main wallet, capital locked in active plans, your profit wallet and the USD value of any crypto holdings. Every figure comes from the same ledger, so the numbers on your dashboard, wallet, portfolio and reports always agree.

If you require further assistance, investment guidance or clarification, our support team is available through the platform's live chat or WhatsApp support.

Withdrawals

Can I withdraw at any time?

Available funds in your main and profit wallets can be withdrawn at any time and are normally processed within 24 hours on business days. Capital locked in an active plan is released at maturity, and the lockup is stated clearly on every product page before you invest.

If you require further assistance, investment guidance or clarification, our support team is available through the platform's live chat or WhatsApp support.

Where are my withdrawals sent?

To a destination address you save and verify under Wallet Addresses. Each request is reviewed and approved by our operations team before it is paid out, and you receive a notification at every stage.

If you require further assistance, investment guidance or clarification, our support team is available through the platform's live chat or WhatsApp support.

Verification and security

Why do I need to complete KYC?

Identity verification is a regulatory requirement and protects your account from impersonation. You upload your identity document and a selfie directly in the app, and your status updates automatically once our compliance team completes the review.

If you require further assistance, investment guidance or clarification, our support team is available through the platform's live chat or WhatsApp support.

How is my money and data protected?

Client funds are held with regulated custodians in segregated accounts, and digital assets are held with insured institutional partners. The platform uses 256-bit encryption end to end, and you can enable two-factor authentication and review your login history at any time from Security settings.

If you require further assistance, investment guidance or clarification, our support team is available through the platform's live chat or WhatsApp support.

Support

How do I reach a person if something looks wrong?

Use live chat inside the platform or the WhatsApp button available on every page. Share your account email and the reference of the transaction in question and our team will resolve it directly.

If you require further assistance, investment guidance or clarification, our support team is available through the platform's live chat or WhatsApp support.